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Shift Patterns

Explore our range of resources on shift patterns in contact centres, so you can balance staffing needs with employee well-being and productivity.

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9 Lessons From the Connect Assist Contact Centre

9 Lessons From the Connect Assist Contact Centre

6 Things They Never Taught You About Shift Planning

6 Things They Never Taught You About Shift Planning

The Contact Centre Hierarchy of Needs

The Contact Centre Hierarchy of Needs

5 Quick Tips for Flexible Scheduling

5 Quick Tips for Flexible Scheduling

Building Flexibility into the Schedule using Banked Hours

Building Flexibility into the Schedule using Banked Hours

The Trials and Tribulations of Shift Swaps

The Trials and Tribulations of Shift Swaps

Shift Patterns – What are the Best Options?

Shift Patterns – What are the Best Options?

The Best Shift Patterns for the Contact Centre

The Best Shift Patterns for the Contact Centre

How to optimise part time working in the call centre

How to optimise part time working in the call centre

New agency worker regulations are coming

New agency worker regulations are coming

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