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Peopleware

Discover and explore our Peopleware content collection, including articles, blogs, news stories, case studies, resources and more.

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Recent Articles Most Viewed Articles
Recorded Webinar: Forecasting and Planning a Multi-Skilled Workforce

Recorded Webinar: Forecasting and Planning a…

Second e-book launched for call centre agents

Second e-book launched for call centre agents

99 Ways to Change Your Contact Centre

99 Ways to Change Your Contact Centre

The Top 25 Contact Centre Technology – 2011

The Top 25 Contact Centre Technology – 2011

Top Tips to Improve the Contact Centre

Top Tips to Improve the Contact Centre

Top Tips for Back-Office WFM

Top Tips for Back-Office WFM

Workforce Management Scheduling

Workforce Management Scheduling

What is Next Generation Workforce Optimisation?

What is Next Generation Workforce Optimisation?

How to Schedule Agents Across All Contact Centre Channels

How to Schedule Agents Across All Contact Centre Channels

18 Workforce Management Case Studies

18 Workforce Management Case Studies

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports