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Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

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Recent Articles Most Viewed Articles
What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

What to Look for in WFM Software

What to Look for in WFM Software

32 Call Centre KPIs That You Need to Track (And Why!)

32 Call Centre KPIs That You Need to Track (And Why!)

Workforce Management: 5 Rules for Homeworking

Workforce Management: 5 Rules for Homeworking

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

15 Contact Centre Homeworking Problems and How to Overcome Them

15 Contact Centre Homeworking Problems and How to…

5 Ways to Improve Contact Centre Performance

5 Ways to Improve Contact Centre Performance

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

17 Resource Planning Tools and Techniques You Should Know

17 Resource Planning Tools and Techniques You Should Know

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What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports