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Ken Reid

Ken Reid, Consultant and Director, Optium

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Ofcom Regulations

Ofcom Regulations

Typical Dialler Features

Typical Dialler Features

Reducing outbound calls (from a customer perspective)

Reducing outbound calls (from a customer perspective)

Best outbound calling times for a call centre

Best outbound calling times for a call centre

Dialler regulations

Dialler regulations

Outbound Customer Case Studies

Outbound Customer Case Studies

How to create an outbound call centre

How to create an outbound call centre

What to look for when buying – a hosted call centre solution

What to look for when buying – a hosted call…

The Top 10 most respected Call Centre People – 2009

The Top 10 most respected Call Centre People – 2009

What Abandoned Call Targets Should we use?

What Abandoned Call Targets Should we use?

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports