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Handling Customers

Explore our range of resources on handling customers, with strategies for conflict resolution and customer retention.

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21 Ways to Improve Complaints Handling in Your Contact Centre

21 Ways to Improve Complaints Handling in Your Contact…

4 Ways to Get Your Customers Singing a Different Tune

4 Ways to Get Your Customers Singing a Different Tune

Zen and the Art of Handling Angry Customers

Zen and the Art of Handling Angry Customers

Training Cheat Sheet – Handling Difficult Customers

Training Cheat Sheet – Handling Difficult Customers

Turning Complaining Customers into Fans

Turning Complaining Customers into Fans

Engaged Agents = Happy Customers

Engaged Agents = Happy Customers

Handling Difficult Customers

Handling Difficult Customers

Dealing with Irate Customers

Dealing with Irate Customers

Handling Customer Complaints – Why You Need to Say Sorry

Handling Customer Complaints – Why You Need to Say…

How Best to Deal with Angry Customers

How Best to Deal with Angry Customers

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Top Stories

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports