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Full Time Equivalent (FTE)

Find and explore a range of content on calculating FTE to assess staffing needs and improve workforce management in call centres.

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How to Calculate Staffing in a Contact Centre

How to Calculate Staffing in a Contact Centre

A Guide to Call Centre Forecasting

A Guide to Call Centre Forecasting

The Three Forecasting Timelines Used in Contact Centres

The Three Forecasting Timelines Used in Contact Centres

What is Erlang and the Erlang Calculator?

What is Erlang and the Erlang Calculator?

What is the Minimum Number of Staff Required for a 24/7 Call Centre?

What is the Minimum Number of Staff Required for a 24/7…

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