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Emotion

Discover our range of materials on understanding and managing emotion in contact centre interactions for better outcomes.

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What is an Emoji?

What is an Emoji?

Create Room to Breathe Instead of Making Knee-Jerk Reactions

Create Room to Breathe Instead of Making Knee-Jerk…

Emojis in Customer Service – Cheeky or Charming?

Emojis in Customer Service – Cheeky or Charming?

Train Your Advisors to Recognise Emotions

Train Your Advisors to Recognise Emotions

Turning Complaining Customers into Fans

Turning Complaining Customers into Fans

The Top Words and Phrases Customers Use to Express their Dissatisfaction

The Top Words and Phrases Customers Use to Express their…

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Top Stories

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports