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Daniel Ord

Daniel Ord at OmniTouch International

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What Is a Knowledge Base? – With a Definition, Uses and Mistakes to Avoid

What Is a Knowledge Base? – With a Definition,…

Recorded Webinar: How to Make Your Agents More Productive (2019)

Recorded Webinar: How to Make Your Agents More…

Net Promoter Score (NPS) is becoming less Important

Net Promoter Score (NPS) is becoming less Important

How to Forecast With Limited Data

How to Forecast With Limited Data

8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

8 Ideas to Help Contact Centre Agents Be Better at Their…

How to Calculate Productivity in the Contact Centre

How to Calculate Productivity in the Contact Centre

Recorded Webinar: Hints and Tips for Helping Agents be Better at Their Job

Recorded Webinar: Hints and Tips for Helping Agents be…

How to Inspire Contact Centre Agents to Improve Their Performance

How to Inspire Contact Centre Agents to Improve Their…

New Year Resolution Ideas for Your Call Centre

New Year Resolution Ideas for Your Call Centre

The Quality Problem: Good Advisors Stay Good – Average Advisors Stay Average

The Quality Problem: Good Advisors Stay Good –…

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports