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Ben Rigby

Ben Rigby was formerly SVP Global Head of Product and Engineering for AI at Talkdesk

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A Primer on ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

ChatGPT is Coming to Your Contact Centre

ChatGPT is Coming to Your Contact Centre

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports