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Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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Games Ideas for An Office Olympic Themed Incentive

Games Ideas for An Office Olympic Themed Incentive

The Right Words and Phrases to Use on a Sales Call

The Right Words and Phrases to Use on a Sales Call

Motivational Games for Call Centres

Motivational Games for Call Centres

Battling Anxiety When Dealing With Customers

Battling Anxiety When Dealing With Customers

What is an Account Code?

What is an Account Code?

What is Available Time?

What is Available Time?

99 Ways to Change Your Contact Centre

99 Ways to Change Your Contact Centre

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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Stop Driving Up Your Sickness Levels!

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports