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Skills

Here is a selection of articles written about the skills the contact centre need and should have

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Rapport-Building Tips

Rapport-Building Tips

A Guide to Writing a Successful CV

A Guide to Writing a Successful CV

Scripting in outbound calls

Scripting in outbound calls

Sales Techniques: Conversational Selling

Sales Techniques: Conversational Selling

Top tips for increasing telesales conversions

Top tips for increasing telesales conversions

Handling Difficult Customers

Handling Difficult Customers

How to Use Vocal Pace Tone and Pitch on the Phone

How to Use Vocal Pace Tone and Pitch on the Phone

How to cross sell in your call centre

How to cross sell in your call centre

Dealing with Irate Customers

Dealing with Irate Customers

How to Up-Sell in Your Call Centre

How to Up-Sell in Your Call Centre

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8×8 Enters a Strategic Partnership With ULAP

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