Social housing is united by a shared sense of responsibility and a duty to care for residents. Increasingly, this shared responsibility is being clarified and codified by regulators. Awaab’s Law, places legally binding obligations on social landlords in England to investigate and resolve health and safety hazards.

This white paper discusses the challenges at hand and outlines effective strategies to address those issues with empathy, proficiency, and contemporary tools. It’s a guide to help:

• Respond to tenant reports promptly, on every channel, every time
• Establish robust case records and maintain meticulous compliance documentation
• Provide a uniform experience for residents, even in high-pressure situations
• Strengthen internal systems, enhance staff confidence, and improve audit readiness

Technology enables providers to meet formal requirements as a baseline. However, this is just the beginning. But through ingenuity, the right technology, and genuine care, the new law is also an opportunity to improve outcomes and create a NiCEr world.
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